Peter Island Resort is seeking an experienced and dynamic Event Sales Manager to join our team. This is a hands-on role ideal for a proactive professional with a strong background in event sales and planning. Experience in resort operations, including Rooms and Food & Beverage, is highly desirable and considered a strong asset.

The Event Sales Manager will be responsible for selling and servicing all meeting and event spaces, ensuring a seamless experience from the initial inquiry through post-event follow-up. This includes preparing detailed event documentation, coordinating with internal departments, and maintaining clear communication with clients to deliver exceptional, luxury-level service at every stage. The ideal candidate will have a keen eye for opportunities to enhance guest experiences and maximize revenue through strategic up-selling and tailored enhancements. All duties must be performed in accordance with Peter Island Resort’s standard operating procedures and brand standards.

ESSENTIAL FUNCTIONS:

• Coordinates and communicates verbally and in writing with guests (internal and external) regarding event details. Follows up with guests post-event.
• Acts as liaison between field sales person and guest throughout the event process (pre-event, event, post-event). Makes presence known to guest at all times during this process. Is available to solve problems and/or suggest alternatives to previous arrangements.
• Oversees his/her guest experiences promptly and with the enhanced 1-degree of service.
• Proactively identifies operational challenges with their group and works with the hotel staff and guest to solve these challenges and/or develop alternative solutions.
• Leads pre-event and post-event meetings for assigned groups.
• Facilitates various meetings as necessary (BEO Review).
• Greets guests during the event phase and oversees the execution of details; working closely with Banquet Manager and other staff.
• Adheres to all standards, policies and procedures put in place by Peter Island Resort, AHC Hospitality, and ownership.
• Integrates current trends in event management and event design.

Guest Satisfaction

• Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest needs and complaints.
• Empowers employee to provide excellent guest service. Ensures employees understand expectations and parameters.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.
• Conducts pre and post-event meetings as required to review/communicate group needs and feedback.
• Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event/Meeting Planner/Main Contact’s experience.
• Reviews comment cards and guest satisfaction results with employees. Participates in the development and implementation of corrective action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Sales and Revenue Management

• Effectively up-sells products and services throughout the event process.
• Participates in guest site inspections and assists with the sales process when necessary.
• Effectively manages guest budgets to maximize revenue and meet guest needs.
• Maintains Tripleseat, ensuring all menus and pricing are up to date.
• Accurately forecasts event revenue (catering and audio visual) for his/her group.
• Sales travel as needed per Director of Sales representing Peter Island at industry trade events.

 

EDUCATION and/or EXPERIENCE

• At least two (2) years’ experience as Sales or Event Manager/Conference Service Manager.
• 4-year degree preferred.
• 2+ years minimum in the role of Department Manager preferred.
• Previous experience in luxury hospitality.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before guests and employees of the organization.

 

MATHEMATICAL SKILLS

• Ability to perform addition, subtraction, division, and multiplication. 
• Ability to calculate figures and amounts such as discounts or percentages.
• Ability to read and manage profit and loss statements.
• Ability to project forecasts.

 

REASONING ABILITY

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee:

• Is regularly required to stand, walk, and run.
• Is required to use hands and fingers to handle or feel objects.
• Is required to frequently reach with hands and arms.
• Is regularly required to talk or hear, taste, or smell.
• Is occasionally required to sit and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.