Job Summary
                   Responsible for the cleanliness and orderly appearance of the guest rooms, public areas, linen closets and laundry areas of the hotel. Coordinate and assist in the hiring, training and supervising of the housekeeping and laundry staff. Ensure that cleaning and laundry products are                 used safely and properly.  Minimize labor and other costs to insure maximum profitability of the rooms department.  Train and maintain excellence service standards/work environment using 5-star Forbes expectations and standards. 
            Duties/Responsibilities:

1. Appearance
   1. Wears clean, complete, professional attire daily including nametag, proper shoes, neat hair, etc., setting the example for the staff.
   2. Maintains a professional appearance and attitude, insuring staff is doing the same.
2. Room Cleanliness
   1. Assures consistency among room attendants in cleaning guest rooms and common areas.
   2. Separate all stained linen and put in pillow case. Demonstrates the proper use of linen and terry.
   3. Trains staff to be able to work quickly and efficiently without wasted motion. Maintains an average room cleaning and laundry combined time.
   4. Schedule regular deep cleaning including mattress turning, carpet shampooing, complete housekeeping of rooms, window washing, etc.
3. Attendance
   1. Does not leave property until all room attendants are completed and rooms are released to front desk.
   2. Is ready to begin work at scheduled time.
   3. Reviews staffing levels, calls in/off staff as needed.

4. Hospitality Towards Guests
   1. Greets guests (internal and external) according to our Forbes and Preferred service standards.
   2. Keep noise to a minimum in guest areas.
   3. Assists staff with any Do-Not-Disturb signs on doors.
   4. Assures guest areas are uncluttered and neat looking, including keeping room attendant carts in front of guest room door.
5. Cooperation with Supervisor and other Department Heads
   1. Maintains lost and found in an efficient and secure manner, keeping current and correct records.
   2. Assists staff with making minor repairs as needed.
   3. Performs a linen inventory monthly to maintain proper par levels and document any waste or abuse.
   4. Supervises the proper use and storage of chemicals used in the housekeeping department. Posts all documents required by OSHA.
   5. Consistently maintains high quality clean rooms to show preparedness for any inspection. (Forbes, Preferred, AHC, VAE). Does immediate follow-up in areas of default.
6. Cooperation with Staff
   1. Continually trains and motivates to maintain and retain a high-quality motivated staff.
   2. Keeps a positive and upbeat attitude in the presence of staff members.
7. Cooperation with other Departments
   1. Staff must log all maintenance requests to insure well maintained guest rooms.
   2. Assist with the energy management program. Leaving lights off after room is clean and leaving heater/air conditioner on appropriate setting etc….
   3. Maintains vacuum cleaners and other equipment used by housekeeping and laundry staff.
8. Perform any related duties as assigned by Resort and General Manager. Assisting all other employees in their duties when required.

Essential Traits:

• Strong desire to lead and motivate employees

• Judgment and speed in decision making
• Strong attention to detail – make specific cleaning observations; precise placement of items and products, etc.

• Professionally handle multiple tasks and demands simultaneously
• Attentive and friendly listener
• High ethical standards
• Availability and dependability in meeting a work schedule
• Must be able to read, write and communicate effectively.

                
                Key Results Indicators:

• Labor costs meeting agreed upon goals.
• Cleaning and Laundry supply costs not to exceed budget.
• Excellent Quality Assurance Scores.
• Familiarity and compliance with manuals
• High employee retention (low turnover)
• Timely completion of periodically assigned goals.
• Knowledge of and helpfulness in other departments and cooperation with them.

            Specific Technical / General:

• A college diploma in tourism or business management is an asset, as is National Occupational Certification as a Housekeeping Room Attendant.
• Professional attitude.
• Previous experience working in luxury housekeeping is required .
• Previous supervisor or management experience.
• Human resource management skills such as recruitment and training .
• Basic accounting skills .
• Great customer service skills .
• Purchasing and inventory skills is an asset.
• Verbal and Written Communication Skills