Duties/Responsibilities

To oversee the successful management and operation of the Resort and its outlets (food and beverage, meeting, spa, events, marina, accommodations, etc.); develop strategies to maximize all revenues, while ensuring operations are conducted effectively and efficiently to achieve high levels of guest satisfaction; maintain day-to-day operations of departmental teams to ensure timely, professional service, and cost-efficient operations of this world-wide Resort. Ensure the safety and wellness of associates and guests at all times; especially when emergency protocols are in place. Be fiscally responsible for the overall performance of the resort and the protection of all assets.

Leadership:
 

• Understand the mission and vision of AHC Hospitality, VA Enterprises and Peter Island Resort; create and sustain a work environment/culture that fully embraces the brand
• Represent our resort/company to local businesses, government, and other trades.  Be an ambassador to the territory focusing on continuous and consistent social responsibility efforts
• Effectively lead others to ensure a professional and highly competent team.
• Provide ongoing feedback; coach, develop and mentor team members; motivate and inspire team members; lead by setting a good example (role model); create an environment oriented to trust, open communication, and cohesive team effort; effectively delegate.
• Set goals and direction; manage and evaluate performance.

• Manage day-to-day operations, workload, and priorities.
• Communicate and work effectively with AHC Hospitality and VA Enterprises teams to provide exceptional service.
• Work cooperatively with Stoney Bay leadership and all municipal operations on the island and Road Town Marina property (CSY).
• Effectively onboard all management staff especially residents living on resort property.
• Coordinate all government and legal business with AHC Hospitality and VA Enterprises
• Assist AHC Hospitality in managing the International Intern Program for the resort.
• Ensure the safety of all staff and guests by adhering to the Resort’s Emergency protocols and guidelines; especially with Hurricane and Fire preparedness.
• Assist AHC Hospitality and Peter Island Sales and Marketing teams in executing the Sales and Marketing Plan.

General:
 

• Meet regularly with division and department heads to maintain up-to-date knowledge of all guest issues, Resort activities, goals, and action plans. 
• Conduct all-employee and round table meetings. Attend pre-shift meetings, staff meetings, and department meetings.
• Manage departmental cost control by approval of department schedules, review department budget, and review expense tracking journals on a regular basis.
• Active participation in budgeting/forecasting and profit maximization. Duties include writing and reviewing reports (profit and loss statements/summaries, yield management, capital planning, payroll, etc.).
• Full understanding of the purchasing system and inventory controls/process within all departments and purchasing team
• Create and maintain solid relationships with all vendors, ensuring the best pricing, products and service from each
• Manage revenue management practices in an effort to maximize hotel profitability.
• Plan and implement short- and long-term goals. 
• Build business plans, operating budget, and capital budgets.  Ensure all Resort activities are tied to budget and business plans.
• Oversee department training programs including: orientation, new hire training, safety training, certification, train-the-trainer, performance evaluations, and ongoing training.
• Oversee recruitment and hiring of all new Resort personnel.
• Plan, assign, and direct various department tasks and projects.
• Supervise and assist staff with knowledge and experience in key Resort operation fundamentals.
• Demonstrate knowledge of, adherence to, and enforcement of, all Resort standards.
• Develop and execute projects including: identifying necessary tasks and deadlines, assignment to appropriate personnel, and following up as needed to ensure effective and timely completion.
• Ensure high levels of guest service are achieved by Resort staff with the goal of meeting or exceeding guest service standards as outlined in the Resort Mystery Shopper and Guest Service Feedback programs.
• Maintain a minimum of 4-Star level in the AAA and Forbes Travel ratings.
• Lead the Resort team in monitoring and responding to guest inquiries and comments in all resort social media channels. Work cooperatively with AHC Marketing team in managing the channels.
• Work and communicate professionally with resort Reservations Team, Sales Team and all AHC Hospitality leadership.
• Ensure guest concerns are resolved quickly, efficiently, and courteously.
• Maintain active involvement in the community and industry-related organizations. 
• Draft/review and submit all required reports for the Regional General Manager of AHC+ Hospitality and/or Owner’s Representative as directed.  Ensure all reporting is accurate and professionally presented.
• Manage and participate in manager-on-duty program.
• Provide security for guests, employees, and property by:
  • adhering to security procedures for guest room keys and master keys
  • adhering to all hotel emergency procedures
  • handling all suspicious activity according to established procedure