Duties/Responsibilities:

• Deliver professional, safe, and effective Spa treatments in accordance with established protocols and resort standards.
• Greet guests warmly, confirm treatment details, and ensure a seamless, personalized experience from arrival to departure.
• Assess guests needs to customize treatments appropriately.
• Handle guest feedback or complaints with professionalism, following Spa procedures to ensure satisfaction.
• Demonstrate expert product and service knowledge to educate and upsell retail and additional services where appropriate.

• Maintain complete knowledge of Spa services, products, and treatment protocols.
• Perform a variety of massage, facial, and body therapies using correct techniques and universal precautions.
• Maintain current certifications and participate in ongoing training and education to enhance skills and knowledge.
• Ensure all treatments are performed in alignment with luxury resort standards and industry best practices.

• Prepare and break down treatment rooms efficiently at the start and end of each shift.
• Adhere strictly to hygiene and sanitation protocols to ensure guest safety and compliance with health regulations.
• Support the team with laundry duties, locker room service, and other Spa operational needs when required.

• Work collaboratively with colleagues to ensure smooth Spa operations and efficient guest flow.
• Communicate effectively with management regarding guest concerns, equipment functionality, and operational updates.
• Demonstrate flexibility and teamwork, assisting in other Spa duties as assigned.

           Essential Traits:

• Ability to work independently and efficiently while maintaining high service standards.
• Exceptional attention to detail and a genuine passion for guest care.
• Strong interpersonal and communication skills with a warm, professional demeanor.
• Dependable, punctual, and adaptable to varying work schedules and resort needs.
• Commitment to continuous learning, self-development, and team collaboration.

          Key Results Indicators:

• Guest satisfaction.
• Treatment quality and consistency.
• Adherence to Spa cleanliness, safety, and hygiene standards.
• Retail and service upsell performance.
• Teamwork, punctuality, and professional conduct.     

         Specific Technical / General:

• Certified and licensed Spa Therapist or equivalent qualification in massage, aesthetics, or body therapy.
• Minimum of 2-3 years of experience in a luxury spa or 5-star resort environment preferred.
• Proficiency in multiple modalities such as Swedish, deep tissue, aromatherapy, reflexology, facials, and body scrubs/wraps.
• Knowledge of Spa products, skin care, and wellness practices.
• Ability to stand for extended periods and perform repetitive physical motions safely.
• Strong organizational and time management skills with the ability to multitask in a fast-paced environment.