Duties/Responsibilities:

• Perform all opening and closing procedures according to established checklists.
• Maintain Spa facilities (locker rooms, lounge, patio, pool, and treatment areas) in pristine condition throughout the day.
• Regularly inspect all areas every 10-15 minutes to ensure cleanliness, organization, and readiness.
• Empty trash, replace linens, sanitize surfaces, and ensure adequate stock of towels, robes, slippers, and amenities.
• Handle laundry duties including washing, folding, disinfecting slippers, and restocking fresh items as needed.
• Monitor Jacuzzi and pool temperatures and report any maintenance or safety concerns immediately.
• Communicate effectively with Spa Reception, Therapists, and Management to ensure operational flow.
• Support Spa Therapists by replenishing treatment supplies and assisting with room turnover when needed.
• Monitor inventory of supplies and amenities, report shortages or reordering needs to the Spa Director.
• Follow all Spa and Resort policies, including safety, grooming, and service standards.
• Maintain awareness of all Spa emergency and safety procedures.
• Report any accidents, hazards, or maintenance issues immediately to the Spa Director.
• Ensure proper handling and storage of cleaning chemicals and supplies.

Essential Traits:

• Attentive, service-minded, and proactive in anticipating guest needs.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong attention to detail and commitment to maintaining 5-star cleanliness and presentation standards.
• Excellent communication and interpersonal skills.
• Dependable, flexible, and adaptable to varying business demands and schedules.
• Professional appearance and demeanor consistent with luxury hospitality standards.

                   Key Results Indicators:

• Consistent adherence to Spa cleanliness and service standards.
• Efficient completion of checklists and assigned duties.
• Team cooperation and contribution to overall Spa operation success.
• Punctuality, professionalism, and consistent dependability, professionalism, and consistent dependability

Specific Technical / General:

• Ability to work flexible schedules, including weekends and holidays.

• Ability to lift up to 50 lbs to a height of 6 feet.
• Stand, walk, stoop, bend, and kneel for extended periods.
• Climb stairs or ladders and perform physically active tasks in varied environments.