Position: Retail Manager

Duties/Responsibilities:

• Provide leadership, vision, and direction to the team to accomplish resort and department goals and cultivate a strong team atmosphere focused on guest and team member engagement and satisfaction. Lead with trust, respect and by example.
• Provide leadership, vision, and direction to the Spa team to accomplish resort and department goals and cultivate a strong team atmosphere focused on guest and team member engagement and satisfaction. Lead with trust, respect and by example.
• Shop staffing levels are scheduled and assigned.
• Receive stock and store all gift shop articles arriving at the Resort.
• All goods received are to be entered into Counterpoint in accurate and timely fashion.
• Training and development of current and new staff to ensure guest service and restocking is done in a timely manner.
• Preparation of and adherence to an approved buying plan.
• Utilizing Counterpoint reports as a buying tool.
• Development of Budget to include financial reports, stocking, and accountability of goods.
• Maintain established boutique inventory par stocks.
• Maintain logo integrity.
• Maintain all inventories in a clean and organized fashion.
• Ensure all shop attendants are using proper sales reports at the end of the shift.
• Sales trips are to be planned with purchasing objectives.
• Purchasing objective to include vendor relationships, maintaining existing relationships and development of new.
• Invoice integrity is important as goods will not ship without proper invoicing.
• POs are to be used with all purchases getting prior approval from the Financial Controller and General Manager.
• Ensure merchandise turn over using sales techniques.
• Set Sales objectives for staff ensuring incentives are in place.
• Perform any related duties as assigned by supervisor. Assisting all other employees in their duties when required.

 
Essential Traits:

• Judgment and speed in decision making.
• Professionally handle multiple tasks and demands simultaneously.
• Possess extreme Attention to detail.
• Attentive and friendly listener
• Sincere desire to provide exceptional customer service.
• High ethical standards
• Availability and dependability in meeting a work schedule.

Specific Technical / General:

• Should have at least five years’ experience in boutique management.
• Must possess excellent guest service and sales skills.
• Must have excellent articulation and communications skills.
• Must possess strong computer literacy and good understanding of Boutique systems.
• Must maintain a high level of professional appearance and demeanor.
• Must be a self-starter, energetic, & motivated with multi-task capabilities.
• Strong 4–5-star Resort experience.
• Must be a team player who enjoys challenge and working with others.
• Ability to work at a physically demanding pace.
• Ability to lift fifty (50) pounds to a maximum height of six (6) feet.
• Ability to remain standing for lengthy periods of time; climb steps and stairs; stoop, bend, and kneel; push.
• Ability to climb ladders and work at high heights.
• Ability to load and unload supplies.