Duties/Responsibilities:

Event Setup & Breakdown

• Set up banquet and meeting rooms according to Banquet Event Orders.
• Arrange and position tables, chairs, staging, dance floors, podiums, and other event equipment as required.
• Place linens, skirting, and decor items neatly and in alignment with resort presentation standards.
• Safely transport, unpack, and store banquet furniture and equipment.
• Dismantle and store tables, chairs, and equipment promptly after events, ensuring all items are returned to designated storage areas.
• Assist with movement and setup of audiovisual and lighting equipment when required.
• Maintain accuracy and timeliness in completing setups to meet event start times.

Cleaning & Maintenance

• Ensure banquet/meeting rooms and function areas are always organized and ready for site inspections.
• Maintain cleanliness of furniture, carpets and floors (vacuum and mop), clean windows, and polish mirrors and fixtures before and after events, promptly addressing any spills or stains.
• Maintain and clean banquet storage areas, ensuring equipment is organized and in good working order.
• Report any damages or maintenance needs immediately to the Banquet Manager or Engineering department.

Event Support

• Assist banquet servers and captains with service duties during events when needed, including water service, setting up buffets, or replenishing supplies.
• Respond promptly to requests from supervisors and event staff to ensure guest satisfaction.
• Provide courteous, professional assistance to guests when approached during events.
• Maintain awareness of event flow and anticipate needs for additional support or setup adjustments.

Safety & Teamwork

• Follow all safety and security procedures related to lifting, equipment handling, and chemical usage.
• Ensure proper care and handling of resort property and equipment.
• Collaborate effectively with other departments, including Housekeeping, Maintenance, and Food & Beverage.

Essential Traits:

· Strong attention to detail and commitment to excellence.

· Professional, courteous, and service-oriented demeanor.

· Reliable, punctual, and able to work efficiently under limited supervision.

· Physically capable of performing manual tasks including lifting, carrying, and setup.

· Team player with a positive attitude and strong work ethic.

· Flexible and adaptable to last-minute changes or varying event demands.

· Maintain a neat and professional appearance at all times, adhering to resort grooming and uniform standards.

Key Results Indicators:

· Banquet and meeting spaces are set accurately, on time, and to luxury presentation standards.

· Event areas remain clean, organized, and guest-ready at all times.

· Equipment and furniture are handled safely and maintained in good condition.

· Positive collaboration and communication with banquet and events teams.

Specific Technical / General:

• Previous experience in banquet setup, event support, or hospitality operations preferred.
• Must be able to lift, push, or pull up to 75 pounds and stand or walk for extended periods.
• Ability to bend, stoop, climb ladders, and perform physical labor safely.
• Basic knowledge of cleaning, maintenance, and room setup procedures.
• Strong communication skills
• Availability to work flexible hours.  
• Valid BVI driver’s license.