Duties/Responsibilities:

Housekeeping Support

• Deliver clean linen and supplies to guest rooms.
• Collect and transport soiled linens, towels, and garbage from guest  areas to laundry.
• Assist Room Attendants by providing replacement items, clean glassware, and amenities upon request.
• Maintain cleanliness and organization of housekeeping closets, storage rooms, and service hallways.
• Ensure all carts and trolleys are properly stocked, clean, and safely stored.

Public Areas

• Maintain all public and back-of-house areas to the highest standards of cleanliness and appearance.
• Vacuum, mop, dust, and polish assigned areas, ensuring floors, walls, windows and furnishings remain spotless.
• Operate cleaning equipment (vacuum cleaners, floor polishers) safely and efficiently.
• Complete routine and deep-cleaning assignments as directed by the Housekeeping Manager.
• Report any maintenance issues, safety concerns, or needed repairs promptly through the proper channels.

Guest Service & Safety

• Always greet guests courteously and assist them with inquiries or requests.
• Handle all guest property and lost and found items according to resort policy.
• Maintain complete confidentiality and professionalism when working in guest areas.
• Adhere to all safety, security, and emergency procedures.
• Report any suspicious activity, unsafe conditions, or damage immediately to management.

Teamwork & Communication

• Collaborate effectively with the housekeeping and maintenance teams to ensure smooth operations.
• Communicate any shortages of linen, amenities, or supplies promptly.
• Participate in daily briefings to maintain high service and safety standards.
• Support other departments and colleagues when required to achieve overall operational excellence.

 

Essential Traits:

• Exceptional attention to detail and commitment to cleanliness.
• Professional, courteous, and service-oriented attitude.
• Dependable and punctual with strong organizational skills.
• Ability to work independently and as part of a team.
• Flexible and adaptable to changing schedules and guest needs.
• Takes pride in upholding the resort’s image of luxury and excellence.

        Key Results Indicators:

• Guest and public areas consistently reflect five-star cleanliness and presentation standards.
• Housekeeping requests are handled promptly and accurately.
• Storerooms remain well organized and properly stocked.
• All cleaning and safety procedures are followed with zero compliance issues.

Specific Technical / General:

• Previous housekeeping or custodial experience preferred, ideally in a luxury hotel or resort environment.
• Must be willing to work flexible shifts.
• Must possess a valid BVI driver’s license.
• Excellent communication and interpersonal skills.
• Must be physically fit and able to lift up to 50 pounds, push/pull up to 100 pounds, and work on feet for extended periods.
• Must be able to climb stairs and ladders, stoop, bend, kneel, and reach overhead as required.
• Strong understanding of proper use of cleaning products, equipment, and safety procedures.
• Demonstrates professional grooming and adherence to the resort’s uniform and appearance standards.
• Basic knowledge of chemical safety and waste handling.