Duties/Responsibilities:

• Wears a clean and complete uniform daily including nametag, buttons, proper shoes, neat hair, etc.
• Greet guests in a warm and friendly manner.
• Control the flow of work in the room by seating guests in station rotation.
• Handle reservation, book and taking incoming telephone calls.
• Perform any related duties as assigned by supervisor. Assisting all other employees in their duties when required.

Essential Traits:

• Attentive and friendly listener
• Excellent and professional personal presentation: verbally and physically
• Demonstrate personal commitment to provide superior guest satisfaction.
• Availability and dependability in meeting a work schedule.
• Professionally handle multiple tasks and demands simultaneously.

Key Results Indicators:

• Cooperative Attitude.
• Pleasant Attitude toward guests and co-workers.

Specific Technical / General:

• Create a wonderful impression of a restaurant by warmly welcoming guests. As restaurants’ personal representative, you serve a key role in establishing the atmosphere.
• Ensure meals are enjoyable and make the surroundings inviting and comfortable for resort guests.

• Ensure that service is prompt and courteous and that the meal meets expectations.

• Hosts and Hostesses assign guests to tables suitable for the size of their group.

• Speak with patrons to ensure satisfaction with food and service, as well as responding to any complaints.

• Operate cash registers to accept payments for food and beverages.

• Inspect dining and serving areas to ensure cleanliness and proper setup.

• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services.

• This includes customer needs assessment, meeting quality standards for services, and evaluation of customer Satisfaction.

• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.

• Basic Reading, Writing and Math skills.

• Ability to work at a physically demanding pace.
• Ability to lift fifty (50) pounds to a maximum height of six (6) feet.
• Ability to remain standing for lengthy periods of time; climb steps and stairs; stoop, bend, and kneel; push.
• Ability to climb ladders and work at high heights.
• Ability to load and unload supplies.