Duties/Responsibilities:

• Restock liquor, beer, wine, mixers, garnishes, ice, and glassware throughout shifts.
• Set up and break down the bar before and after service.
• Clean and sanitize bar areas, tools, and equipment.
• Assist bartenders with preparation of ingredients (cutting fruit, refilling syrups, etc.).
• Remove trash and recyclables to maintain a tidy, safe work area.
• Monitor inventory levels and communicate shortages to bartenders/management.
• Support bartenders during busy periods by anticipating their needs.
• Follow all food safety and alcohol service regulations.
• Perform any related duties as assigned by supervisor. Assisting all other employees In their duties when required.

         Essential Traits:

• Attentive and friendly listener
• Excellent and professional personal presentation: verbally and physically
• Demonstrate personal commitment to provide superior guest satisfaction.
• Availability and dependability in meeting a work schedule.
• Professionally handle multiple tasks and demands simultaneously.

        KeyResults Indicators:

• High guest satisfaction service scores on secret shopper reports, guest evaluations/reviews and customer service surveys.
• High individual product sales.
• Beverage cost meets or is less than budget.
• Positive and cooperative relations with fellow employees.
• Work areas are clean and well maintained.
• Attendance record is perfect.

       Specefic Technical / General:

• Must be a minimum of 18 years of age to serve alcoholic beverages.
• Must be able to follow directions thoroughly, understand guest service needs and maintain confidentiality of guest information pertinent to the resort.
• Knowledge of various drink recipes and beverage service.
• Must be able to read, write and communicate effectively in English, compute basic arithmetic and perform job functions with attention to detail, speed and accuracy.
• Create a wonderful impression of a restaurant by warmly welcoming guests. As restaurants’ personal representative, you serve a major role in establishing the atmosphere.
• Operate cash registers to accept payments for food and beverages.
• Inspect bar areas to ensure cleanliness and proper setup.
• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services.
• This includes customer needs assessment, meeting quality standards for services, and evaluation of customer Satisfaction.
• Ensure that patrons receive prompt and courteous service.
• Ability to work at a physically demanding pace.
• Ability to lift fifty (50) pounds to a maximum height of six (6) feet.
• Ability to remain standing for lengthy periods of time; climb steps and stairs; stoop, bend, and kneel; push.
• Ability to climb ladders and work at high heights.
• Ability to load and unload supplies.