Position: Back of House Manager- Housekeeping & Laundry

        Duties/Responsibilities:

• Provide leadership, vision, and direction to the team to accomplish resort and department goals and cultivate a strong team atmosphere focused on guest and team member engagement and satisfaction. Lead with trust, respect and by example.

• Responsible for the cleanliness and orderly appearance of the guest rooms, public areas, linen closets, and laundry areas of the resort. Coordinate and assist in the hiring, training, and supervising of the housekeeping staff. Ensure that cleaning and laundry products are used safely and properly. To minimize labor and other costs to ensure maximum profitability of the rooms department.

To lead the daily operations of the Housekeeping and Laundry Departments, including the leadership and management of all staff within the department. To ensure a high standard of laundry services is always provided to the Resort within a compliant, safe, and inclusive environment.

• Responsible for inspections, scheduling, public areas, deep clean schedules, ordering, inventory.
  • Assures consistency among room attendants in cleaning guest rooms and public areas.
  • Schedule regular basic mattress turning, carpet shampooing, complete housekeeping of rooms, window washing, etc.
  • Manage the control, ordering and issuing of all stock to laundry staff and other departmental staff at the resort, maintaining accurate records and ensuring that all stock is returned at the appropriate time.
  • To ensure that all equipment is always maintained in a good and safe order, notifying relevant authorities of any defects or malfunctions.
  • Comply with all necessary regulations concerning the use of machinery and materials.
  • To work with payroll to provide up to date records of timesheets including absences and holidays to ensure accurate and timely pay.
  • Ensuring that prescribed uniform standards for laundry staff are always adhered to.

• Perform any related duties as assigned by supervisor. Assisting all other employees in their duties when required.

 
Essential Traits:

• Strong desire to lead and motivate employees.
• Judgment and speed in decision making.
• Professionally handle multiple tasks and demands simultaneously.
• Attention to detail.
• Attentive and friendly listener
• Sincere desire to provide exceptional customer service.
• High ethical standards
• Availability and dependability in meeting a work schedule.

Specific Technical / General:

• Must have thorough knowledge of Revenue Management and Inventory Control.

• Should have at least five years’ Management experience in progressive Laundry and Housekeeping), in a 4–5-star Resort environment.
• Must present positive leadership style and possess a desire to develop team members.
• Must demonstrate team building skills and promote teamwork.
• Must have excellent communication and motivational skills.
• Must possess strong problem solving and excellent guest service and sales skills.
• Must possess strong computer literacy and good understanding of Property Management Systems.
• Must maintain a high level of professional appearance and demeanor.
• Must be a self-starter, energetic, & motivated with multi-task capabilities.
• Must be creative and willing to work with existing core resort philosophy and style.
• Previous Caribbean / International experience helpful, but not mandatory.
• Property location makes it important that applicant be in good physical shape.

• Ability to work at a physically demanding pace.

• Ability to lift fifty (50) pounds to a maximum height of six (6) feet.
• Ability to remain standing for lengthy periods of time; climb steps and stairs; stoop, bend, and kneel; push.
• Ability to climb ladders and work at high heights.
• Ability to load and unload supplies